Packages delivered from Luxe Vapes must be received by an adult 18 years or older. Every order that is shipped out will arrive in 2-4 days. The most common delivery time is 2 days. In accordance with MA 940 CMR 21.00 and TX SB97, all packages from Luxe Vapes being shipped to addresses in Massachusetts and Texas will need to be sent with “adult signature required”. FedEx and USPS offer this service and they require the adult who signs for the package to be 21 years old. You only have to be 18 to purchase our products in Massachusetts and Texas, but the person who signs for the package must be 21. All orders placed before 2 PM EST are shipped the same day. Everything else is shipped out on the following business day. Once your order has been shipped, you will receive an email confirmation with an order tracking number and information on how to track your package.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations outside of the US. Every order that is shipped out to US destinations will arrive in 2-4 days. The most common delivery time is 2 days. All orders ship flat rate for $15.00 unless the order value is $1,000 or more, then the order ships FREE.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) You should expect to receive your refund within 3-5 days after we receive the returned products. If you need to return an item, simply send an email to firstname.lastname@example.org and note your order number, products you would like to return and the reason for the return. Once we verify the order we will send you a return label so you can send the products back. We will notify you via e-mail of your refund once we've received and processed the returned item.